We're looking to the government and industry to move from talk to action.

Towards trustworthy and trusted automated decision-making in Aotearoa

We'll have a this final report on our website in early 2021. Meantime you can get up to speed with the research findings in our Trust section. 


READ our report and letter to Ministers.

There are four key areas the government should prioritise as it considers digital and data issues post-COVID.

1. Social and digital inclusion

  • Accelerate the implementation of the Digital Inclusion Blueprint and Action Plan.
  • Adopt the recommendations set out in InternetNZ’s Five Point Plan. This covers essentials such as affordable connectivity, distribution of additional devices, support for the newly connected and increased infrastructure roll-out.
  • Consider digital inclusion in the wider context of social inclusion. (See recommendations in the Citizens Advice Bureau report Face to Face with Digital Exclusion.) Develop an integrated strategy to address the barriers to inclusion. Provide genuine choice in how people interact with government to access services and support.
  • Accelerate the nationwide rollout of resilient telecommunications networks. This includes the further rollout of fibre, and a coordinated approach to 5G.

2. Leveraging technology to empower business

  • Develop options for SMEs to build a local e-commerce platform equivalent to Shopify.
  • Provide digital capability training for SMEs.
  • Develop incentives to adopt cloud-based technologies.
  • Reframe ‘shovel ready’ projects to ‘sensor-ready’ projects. This would create a new digital infrastructure for New Zealand. See The Lever Room’s Build Back Better Framework​.
  • Create an evidence base to understand our infrastructure debt, better planning and needs analysis, and the promotion of efficiency and innovation throughout the sector.

3. Enhancing technology sector employment

  • Heavily invest in digital education pathways into tech-enabled careers.
  • Focus the above on members of communities traditionally under-represented in the tech sector. This includes women, Māori, Pacific peoples, people with disabilities.
  • Also focus on areas where there is a skills shortage and historical reliance on importing talent from overseas.

4. Privacy and trust

  • As well as the Digital Council's work on trust, we see an important role for Statistics New Zealand’s Data Ethics Advisory Group to provide timely and considered advice on some of these issues. We look forward to working closely with Statistics New Zealand as our own work programme progresses.